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Professional Certification
Certified Customer Experience Practitioner (CXP)
Developing Experience Management (XM) Leaders who carry the professional designation of CXP.
Learning Modules
CX Strategy
Connect customer experience direction to organizational priorities and outcomes.
Customer Understanding
Apply VOC, VOE, VOM, personas and journey insights.
Design Thinking
Use human-centered problem solving to design better experiences.
Metrics & Measurements
Use NPS, CSAT, CES, CLV and operational indicators to drive improvement.
Governance
Build ownership, standards and accountability for sustainable CX.
Culture
Embed customer-centric behaviours across teams and leadership.
Accreditation & Recognition
The CXP certification website can display the CPD approved provider certificate and verification-ready digital credential pathway.
- Approved Provider #789331
- Certificate and digital badge issued through XM One Portal
- Public credential verification page
