Developing Experience Management (XM) Leaders
Professional certification, premium training and experience management capability development for customer-centric organizations.
Professional Certification for Experience Management Leaders
The Certified Customer Experience Practitioner programme helps professionals apply CX strategy, customer understanding, design thinking, metrics, governance and customer-centric culture in practical business contexts.
Practical CX Capability
Build hands-on capability in journey mapping, VOC, personas, design thinking and improvement planning.
Structured Learning Journey
Participants progress through application, class, attendance, assignment, assessment and certification in MyCXP.
Verified Credential
Certificates and digital badges can be verified publicly through XM One Portal credential verification.
Approved CPD Provider Recognition
Display your CPD provider recognition clearly to build trust with employers, HR teams and programme participants.
- Approved Provider #789331
- Professional certification pathway
- Public credential verification support
About Santhakumaran Atmalingam
An award-winning customer experience specialist helping leaders, teams and organizations build practical capability in CX strategy, customer understanding, journey mapping, metrics, governance and customer-centric culture.
Core expertise
- CX Strategy
- Customer Journey Mapping
- Voice of Customer
- CX Metrics & Governance
- Customer-Centric Culture