Customer Experience Training and Consulting Firm
Customer is your Compass
CX Expert Asia: Transforming Customer Experience.
Stop trying to force-fit global CX models into Asian markets.Led by Accredited Specialist Santhakumaran Atmalingam, we bridge the gap by blending international best practices with deep local insights. We are Asia’s leading hub to help you finally master the customer journey.
Training | Consulting | Keynotes.
01.
CX Training
Customer Experience Training and Development
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CX Consulting
Customer Experience Transformation and Consulting
03.
ISO 23592:2021 Service Excellence
Establish a robust ISO 23592:2021 compliance framework
Customer Experience is about bridging the gap between your vision and your customer’s emotion…
INTRODUCTION
CX Expert Asia: The Heart of Service Excellence.
At CX Expert Asia, we believe that in the digital age, the human touch is your strongest asset. Founded by award-winning global keynote speaker Santhakumaran Atmalingam, we bridge the gap between cutting-edge technology and genuine human connection—HRDCorp Training at the core.
Customer Experience Training
We provide a wide range of customer experience training for corporate companies
Customer Experience Consulting
We provide end-to-end customer experience transformation training, coaching and consulting for corporate companies around the globe
OUR PROCESS
Flowless Process We Follow
We follow the customer experience 3-6-9 method, a world-class customer experience transformation framework developed by CX Expert Asia
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Customer Issues
Identify customer issues
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Identify Root Cause
A deep dive into the root cause analysis
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Design & Innovation
We use design thinking framework to innovate
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Launch Projects
Project test and deployment company-wide
TESTIMONIAL
Our Client’s Testimonial
Some of our proud customers
Excellent learning from Santhakumaran Atmalingam
John Watson
CUSTOMERS
An eye opening session from CX Expert Asia
Brandy Scott
CUSTOMERS
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Elevate Your Team with Premier Customer Experience Training and Development in Malaysia
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In 2026, the Malaysian business landscape faces a unique “stress test.” With…
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Crafting a Seamless Digital Banking Experience in Malaysia: Essential Strategies for Success.
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In the dynamic world of finance, digital banking has become an indispensable…
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Transforming Hospital Stays: Understanding and Meeting Patient Needs
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Understanding Patient Needs- A Deep Dive into Hospital Care As patient care…
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Top 15 Challenges in Customer Experience Transformation!
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Customer experience (CX) transformation has become an essential strategy for businesses aiming…