Premium Training Programme
Customer Success Management
A practical programme for account, service and success teams that need to improve retention, adoption and customer value realisation.
Enquire About This ProgrammeCS
Important: This is a premium professional training programme. It is not a certification programme. The Certified Customer Experience Practitioner (CXP) is currently the flagship certification programme.
Programme Objectives
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Understand the customer success operating model.
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Map onboarding and adoption journeys.
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Identify success metrics and risk indicators.
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Improve proactive customer engagement.
Course Modules
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Customer Success Principles
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Onboarding Journey
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Health Scores
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Retention Strategy
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Value Conversations
Expected Outcomes
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Customer success playbook
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Retention improvement ideas
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Proactive engagement plan
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