Premium Training Programme
Customer Service Experience Excellence
A frontline and leadership training programme focused on service behaviours, recovery, communication and memorable customer interactions.
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Important: This is a premium professional training programme. It is not a certification programme. The Certified Customer Experience Practitioner (CXP) is currently the flagship certification programme.
Programme Objectives
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Strengthen service mindset and accountability.
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Improve communication and complaint handling.
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Apply service recovery techniques.
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Create consistent service standards.
Course Modules
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Service Mindset
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Communication Excellence
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Complaint Handling
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Service Recovery
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Experience Standards
Expected Outcomes
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Improved frontline confidence
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Better complaint response
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Service behaviour standards
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