Premium Training Programme
Sales Experience Management
A programme for sales and business teams that want to improve the buying experience, trust, relationship quality and conversion.
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Important: This is a premium professional training programme. It is not a certification programme. The Certified Customer Experience Practitioner (CXP) is currently the flagship certification programme.
Programme Objectives
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Understand sales as an experience journey.
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Identify friction across the buying process.
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Improve trust-building conversations.
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Create a customer-centric sales playbook.
Course Modules
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Sales Journey Mapping
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Buyer Psychology
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Trust-Based Selling
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Experience Moments
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Sales Playbook
Expected Outcomes
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Better buying experience
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Stronger sales conversations
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Customer-centric sales actions
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