Premium Training Programme
Patient Experience Transformation
A healthcare-focused programme designed to improve patient journeys, communication, empathy, trust and care experience outcomes.
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Important: This is a premium professional training programme. It is not a certification programme. The Certified Customer Experience Practitioner (CXP) is currently the flagship certification programme.
Programme Objectives
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Understand patient expectations and emotions.
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Map critical patient journey moments.
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Improve communication and empathy practices.
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Build patient-centred improvement actions.
Course Modules
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Patient Experience Foundations
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Patient Journey Mapping
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Communication & Empathy
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Service Recovery in Healthcare
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Improvement Roadmap
Expected Outcomes
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Patient journey insights
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Care experience action plan
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Improved service behaviours
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