Premium Training Programme
ISO 23591:2021 Service Excellence
An awareness and implementation-oriented programme introducing service excellence principles and organisational readiness.
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Important: This is a premium professional training programme. It is not a certification programme. The Certified Customer Experience Practitioner (CXP) is currently the flagship certification programme.
Programme Objectives
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Understand the intent of ISO 23591 service excellence.
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Assess organisational service maturity.
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Identify implementation gaps.
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Prepare practical improvement actions.
Course Modules
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Service Excellence Concepts
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Leadership & Culture
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Customer Needs
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Service Design
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Implementation Readiness
Expected Outcomes
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Service excellence gap view
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Implementation priorities
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Leadership alignment
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