Premium Training Programme
Design Thinking for Experience Innovation
A hands-on programme that helps teams use empathy, ideation and prototyping to design better customer and employee experiences.
Enquire About This ProgrammeDT
Important: This is a premium professional training programme. It is not a certification programme. The Certified Customer Experience Practitioner (CXP) is currently the flagship certification programme.
Programme Objectives
✓
Apply human-centred problem solving.
✓
Use empathy tools to understand users.
✓
Generate and prioritise ideas.
✓
Prototype and test service improvements.
Course Modules
✓
Empathy & Research
✓
Problem Framing
✓
Ideation
✓
Prototyping
✓
Testing & Iteration
Expected Outcomes
✓
Prototype concepts
✓
Innovation mindset
✓
Practical design tools
Speak to CX Expert Asia
Need help choosing the right programme?
Tell us what you are looking for. We will recommend the most suitable programme for your organisation, team or professional development goal.