Customer Success Management

A programme for teams responsible for adoption, retention, account growth and long-term customer value.

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Duration2 Days

DeliveryPhysical / Virtual / In-house

InvestmentContact us

FundingHRD Corp Claimable where applicable

Programme Overview

Participants learn how to design customer success journeys, manage onboarding, drive adoption, measure health scores and create proactive engagement plans that improve retention and loyalty.

Programme Objectives

Define customer success outcomes
Design onboarding and adoption journeys
Develop customer health indicators
Improve retention and expansion opportunities
Build proactive success plans

Course Modules

1Customer Success Foundations
2Onboarding and Adoption
3Health Scores and Risk Signals
4Retention and Expansion Strategies
5Customer Success Playbooks

Who Should Attend

Customer Success Managers
Account Managers
Sales Leaders
Service Teams
B2B Relationship Teams

Participant Outcomes

Customer success playbook
Improved retention focus
Health score framework
Proactive engagement plan

Programme Enquiry

Interested in this programme?

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