Patient Experience Transformation

A healthcare-focused programme to improve patient journeys, communication, empathy and care experience outcomes.

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Duration2 Days

DeliveryPhysical / In-house

InvestmentContact us

FundingHRD Corp Claimable where applicable

Programme Overview

This programme helps healthcare leaders and teams understand the patient journey, improve moments of care, and build patient-centred service practices that strengthen trust and confidence.

Programme Objectives

Understand patient expectations and emotions
Map the patient journey
Improve communication and empathy
Identify patient pain points
Develop practical patient experience improvements

Course Modules

1Patient Experience Foundations
2Patient Journey Mapping
3Empathy and Care Communication
4Service Recovery in Healthcare
5Patient Experience Improvement Planning

Who Should Attend

Healthcare Leaders
Hospital Teams
Patient Experience Teams
Nurses and Care Teams
Clinic Operations Teams

Participant Outcomes

Patient journey insights
Improved communication practices
Care experience improvement ideas
Patient-centred action plan

Programme Enquiry

Interested in this programme?

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