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Service Excellence Programme

Customer Service Experience Excellence

A practical programme to help frontline and service teams deliver consistent, memorable and human customer experiences.

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Duration1-2 Days
DeliveryPhysical / In-house
InvestmentContact us
FundingHRD Corp Claimable where applicable

Programme Overview

This programme focuses on the behaviours, service standards, communication skills and recovery practices needed to create excellent customer experiences at every touchpoint.

Programme Objectives

  • Understand modern customer expectations
  • Improve service communication and empathy
  • Handle difficult customers with confidence
  • Apply service recovery techniques
  • Create consistent service standards

Course Modules

  • 1Service Mindset and Customer Expectations
  • 2Communication and Empathy Skills
  • 3Handling Complaints and Difficult Situations
  • 4Service Recovery and Ownership
  • 5Creating Memorable Moments
Programme Enquiry

Interested in this programme?

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