CX Expert Asia

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Santhakumaran Atmalingam, Author at CX Expert Asia Santhakumaran Atmalingam, Author at CX Expert Asia
Santhakumaran Atmalingam

Santhakumaran Atmalingam

CEO

9:00 am - 5:00 pm

Measurement, Culture & The Future

Module 5: Metrics that Matter (The Science of CX) Module 6: Building a Customer-Centric Culture Module 7: Innovation & The Future of CX Module 8: The CX Champion’s Playbook

9:00 am - 5:00 pm

The Architecture of Experience

Module 1: The CX Mindset & The Experience Economy Module 2: The Psychology of Experience Module 3: Strategic Journey Mapping Module 4: Service Design & Blueprinting

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